We understand
Business Process Efficiency (BPE)
iNVATERRA’s integration of these new service lines into their existing business model allows it to consistently deliver efficiency gains to its clients through its three step DNA methodology. iNVATERRA delivers these gains in efficiency by allowing its client resources access to a dedicated pool of technical and functional assistants via its Business Process Efficiency Teams (BPE) model. This highly flexible model allows iNVATERRA to provide its customers with such abilities as:
- Offloading cold calling tasks including re-calling potential leads back after determined time periods — Increasing the efficiency of your sales organization
- Augmenting your recruiting process; matching requisitions with resumes, calling candidates and conducting initial screens — Increasing the efficiency of your recruiting organization
- Augmenting your recruiting process; matching requisitions with resumes, calling candidates and conducting initial screens — Increasing the efficiency of your recruiting organization
- Spreadsheet reconciliation, number crunching — Increasing the efficiency of your Finance organization
- White Board and General transcription, Cataloging
- Data Porting, Testing, Code Scrubbing
- Innovative Research
Our DNA (Direct Non-Intrusive Augmentation) Methodology
iNVATERRA’s patented DNA Methodology helps organization to increase their productivity and efficiency levels. Our dedicated Business Process Efficiency Team (BPE) has been assigned to augment client’s existing staff, offloading their non-core functions and increasing their efficiencies. Our methodologies incorporate iNVATERRA’s best practices and are set for uniformed processes and deliveries. Our research and knowledge databases underpin a fact-based approach to build best-in-class solutions. With a framework that ensures alignment to your organization’s strategic objectives, our holistic approach addresses the key dimensions of people, process, and technology.
Sales/ Marketing
Research
Conduct research and collect data (newsletters, surveys, journals, magazines, articles, and observations).
Sales Lead Qualification
Ensure sales team is only selling to qualified warm leads after our telesales team pre-qualifies leads.
Customer Correspondence
Maintain quality correspondence with your customers through voice mail, telephone and e-mail campaigns.
Pipeline Management
Management of client sales pipeline through sales status, sales stages coupled with follow ups from prospects.
Telemarketing / Telesales
Outbound Sales for the following categories
Business-to-business
Business-to-consumer
Operations
First line Customer Support
Call center teams handle in-coming calls for first line of support for customer service. Our teams go through initial trainings with the clients to gain product/service knowledge, and then augment themselves into the customer service departments.
Human Resources
Recruiting/ First Level Screening
Research and Recruit candidates, conduct first round of interviews, schedule second round interviews for Client
On Boarding
Reduce operational HR cost by offloading On-boarding activities.
Administrative processes for termination
Conduct exit interviews, cancellation of insurance policies, notification to workforce commission, etc.
Information Technology
Data Migration
Combined with strong execution capabilities and deep industry insights, our BPE Teams have helped in migrating data from one source to another.
Testing
Testing based on standard Test Plans (Scripts/Cases) developed by the Software Quality Assurance Teams.
Data Entry
Time consuming tasks like Medical or Online Form Filling can be performed by our BPE teams.
Data Conversion
Data conversion from image to document or adobe to word.
Document Digitization and Indexing
Digitize records for efficient preservation of data.
Transcription and Indexing
Transcribe data from voice/ PDF to word or any other digital form.
Code Sanitization
Allowing development teams to offload sanitization, commenting and formatting.